- 5 stars: 1 (50%)
- 4 stars: 0 (0%)
- 3 stars: 1 (50%)
- 2 stars: 0 (0%)
- 1 star: 0 (0%)
I recently ordered a perfume from PheraLab, and to be honest, I didn’t like it at all when it arrived. I reached out to their support immediately, but didn’t get a response for a couple of days, which made me think I had been ignored like with many other companies.
However, they got back to me, sincerely apologized, and took the time to listen to my full concern. What really surprised me was how they handled the situation — they didn’t just offer a replacement, they told me to keep the original product and choose another perfume of my choice.
On top of that, they also sent me one of their latest products for free, which I honestly didn’t expect at all.
This level of customer service is rare. They turned a bad first impression into a genuinely positive experience. I really appreciate how they handled everything and made things right.
Highly recommended for their support and customer care.
I gave it a 3 because of its perfect smell but it would have been a 5 if its lasting was like the other perfumes created. So yeah this lacks in lasting other than that its pretty solid